At Apex Crafted Industry, we are committed to delivering your orders safely and on time. This Shipping Policy outlines our shipping process, timelines, and related information.
1. Order Processing Time
All orders are processed within 2–5 business days after payment confirmation.
For customized or bulk orders, production may take 7–21 business days, depending on the order size and design requirements. Customers will be informed of estimated production time before confirmation.
Orders are not processed or shipped on weekends or public holidays.
2. Shipping Time
Delivery times vary depending on your location:
Local Orders: 2–5 business days
International Orders: 5–12 business days
Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, or courier delays.
3. Shipping Charges
Shipping charges are calculated based on:
Order weight
Delivery location
Shipping method selected
Shipping costs will be displayed at checkout before completing your purchase.
For bulk or wholesale orders, shipping charges may be quoted separately.
4. International Shipping
We ship worldwide. However, customers are responsible for:
Customs duties
Import taxes
Any additional charges imposed by their country
These fees are not included in our product prices or shipping costs.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email or message with a tracking number (if available).
You can use this tracking number to monitor your shipment status.
6. Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.
7. Damaged or Lost Packages
If your package arrives damaged or is lost during transit:
Contact us within 48 hours of delivery
Provide photos (if damaged)
Provide order number and details
We will investigate with the courier and assist in resolving the issue.
8. Delays
While we strive for timely delivery, we are not responsible for delays caused by:
Courier service disruptions
Customs clearance
Natural disasters
Government restrictions
9. Contact Us
If you have any questions about shipping, please contact:
Apex Crafted Industry
+92 370 4747790
info@apexcraftedindustry.comSialkot, Punjab – Pakistan